The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast Experience
“I loved the buffet-style breakfast at West Wood Hotel! It offered a variety of options, including freshly made omelets to order. The quality of the coffee was really good, and it was a delight to enjoy my meal surrounded by beautiful greenery.” view full review
Excellent Meeting Facilities
“The hotel boasts impressive conference halls that can accommodate over 200 guests, making it perfect for any business event. The accessibility for wheelchair users also stood out to me, ensuring inclusivity for everyone attending.” view full review
Spacious and Comfortable Rooms
“I stayed in a room that was both spacious and well-equipped. It provided a great view of the forest and was kept very clean throughout my stay, which made for a comfortable experience.” view full review
Well-Maintained Facilities
“The bathrooms were quite spacious and clean, enhancing my overall comfort. Although I would have preferred a different design for the shower enclave, it was pleasant enough to meet my needs during my stay.” view full review
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Beautiful forest view
Helpful staff
Room cleanliness issues
Limited dining options
7.2/10
Very good
Rooms
7.2
Location
8.6
Service
8.0
Dining
6.0
Guest reviews
7.2/10
based on 5 reviews
7.7
7.7/10 based on 616 reviews
Roger
United Kingdom,
February
2025
6.4/10
I spent three nights here for a conference, and while the hotel offered a quiet atmosphere and friendly staff, it definitely requires some improvements. The large rooms were comfortable, but my bathroom needed a thorough cleaning upon arrival. Dining options were limited, and traffic in the area is quite challenging. Overall, it's a decent place with some potential, but it needs a bit of a makeover.
Rooms
7.0
The rooms are quite spacious, although mine was stuffy and needed a fan.
Service
8.0
The staff was eager to help, and the front desk promptly addressed any issues.
Location
6.0
It's set in a quiet area, but be prepared for heavy traffic to get to local restaurants.
Dining
5.0
Dining options were limited and the food quality was just okay.
Facilities
6.0
The hotel has a bar and restaurant, but the menu is quite limited.
Ann
United Kingdom,
February
2025
8.2/10
I spent four nights at this hotel during a business trip, and while my stay was enjoyable thanks to the adjacent forest and beautiful views, there were a few drawbacks. The service provided was excellent, and the open-air restaurant offered a unique experience. However, the TV channel selection was quite limited, and I found that the food prices were on the higher side. Wifi connectivity was also an issue, as it would disconnect frequently.
Rooms
8.0
The room size was comfortable and well-furnished, offering a great view of the forest.
Service
9.0
The staff were attentive and professional, ensuring a pleasant experience throughout my stay.
Location
10.0
The hotel is beautifully located next to a forest, providing a serene atmosphere that is perfect for relaxation.
Dining
7.0
While the restaurant had a lovely open-air setting, the food was slightly on the expensive side, and the buffet breakfast was not very exciting.
Facilities
7.0
The conference facilities were adequate for our group, but there’s room for improvement in terms of technical support.
Jordan
United Kingdom,
February
2025
7.8/10
This hotel offers a unique tropical forest experience right in the heart of Nairobi. The spacious and clean rooms provide a serene atmosphere with gorgeous views, although the breakfast menu is quite limited. The staff are genuinely warm and welcoming, making for a pleasant stay, but the dining service could use some improvement in speed. Overall, it's a lovely place if you appreciate nature and tranquility, though a bit more attention to detail could enhance the experience.
Rooms
8.0
The rooms were spacious, clean, and well-decorated, with lovely views of the forest.
Service
9.0
The staff were attentive and friendly, always ready to assist.
Location
9.0
Nestled in a peaceful area adjacent to the beautiful Karura forest, it's a perfect escape from city noise.
Dining
6.0
While the quality of coffee was outstanding, the breakfast selection left much to be desired.
Facilities
7.0
The hotel facilities support a relaxed atmosphere, particularly with the beautiful gardens surrounding the property.
Camila
United Kingdom,
January
2025
7.2/10
My stay at this hotel was a mixed bag. The location next to the forest provided a serene backdrop that was truly beautiful, and the staff were genuinely helpful throughout my visit. However, the rooms left much to be desired with some maintenance issues and limited TV channels. Additionally, while the dining options were tasty, the prices were on the higher side. Overall, it's a good spot for nature lovers but be prepared for some shortcomings.
Rooms
6.0
The room was spacious and comfortable, but there were issues with cleanliness and a smell of wet carpet. The shower, while decent, could use better design.
Service
7.0
Service was attentive and accommodating, making the best of the situation.
Location
9.0
The hotel is ideally located next to a forest, offering a peaceful atmosphere while being a short drive from the city center.
Dining
7.0
The open-air restaurant provided a lovely setting, but the menu was limited, and prices were higher than expected.
Facilities
7.0
Public areas were spacious and well-maintained, but the overall vibe felt a bit cramped due to room sizes.
Beautiful forest view
Room cleanliness issues
Thomas
United Kingdom,
December
2024
7.0/10
I spent a week at this hotel for a conference, and overall, I found it to be a decent spot. The spacious conference room suited our needs, and the staff were accommodating and professional. However, the Wi-Fi was unreliable, and the dining experience left something to be desired, especially breakfast. The serene location by the forest was lovely, making the evenings quite relaxing, but a few things need improvement to elevate the overall experience.
Rooms
7.0
The rooms were kept clean, but they felt like they needed a refresh. While spacious, some areas showed signs of wear, and furniture felt outdated.
Service
7.0
The service was commendable, as the staff were attentive and friendly. They handled requests promptly, but the IT staff struggled with technical issues.
Location
9.0
The location was fantastic, right next to the forest and offering a peaceful ambiance. It was a bit tricky to find initially, but once settled, I appreciated how close it was to the city center.
Dining
5.0
Dining had room for improvement, with limited breakfast options and flavor, leaving it just satisfactory rather than exceptional.
Facilities
7.0
The conference facilities were good, providing a great setting for our meetings, but the hotel overall could benefit from some upgrades.
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